Language Access.

Individuals with Limited English Proficiency (LEP) have a right to receive health services and information in their preferred language.

That includes spoken interpretation and translation of written documents, like bills.

How do I ask for an interpreter?

At a walk-in urgent care or emergency room, ask when you arrive. They will provide free in-person, telephonic, or video conferencing interpretation.

When making an appointment at a doctor’s office, hospital, or clinic, tell the scheduler you will need interpreting services and in what language. You can ask them to put a note in your file so they know you will need interpreter services when you are seen there.

A provider cannot make you use a family member or friend as a translator, even if they volunteer. Providers have to offer language services when asked.

“I Speak” cards

You can use Enroll Virginia’s Language ID Card to share your preferred language with providers and request interpreter services. Click here to view and print “I Speak” cards in these languages: Spanish (español), Korean (한국어), and Urdu (اردو). A fill-in-the-blank version is also available.

How do I find a provider?

Don’t be afraid to use your health insurance if you don’t speak English. You can find a provider in your language by visiting your insurance website or calling the customer service number on the back of your card.

Call the provider’s office to confirm they currently provide services in your language. A navigator can help.

If you want to learn more about VPLC’s language access work, please contact Virginia Language Connections at [email protected].